Frequently Asked Questions

FAQ



How many tests can we run with your kit?

There is enough materials to run two tests in the kit. We are assuming that you reuse the measuring equipment, glass jar with white lid, the coffee filter cone, and the remaining chemicals provided in the kit.


I would like to pay with my credit/debit card but it seems like I can only pay by check/money order or Paypal and I don't have a Paypal account?

You can still use your credit card. Select Paypal as your payment option. After you click on the “Confirm” on our review page, you will be directed to the Paypal website. There should be two options, Pay with Paypal or Pay with your Debit or Credit Card. Click on pay with your Debit or Credit Card. A form should appear asking for your credit or debit card information. This will allow you to pay without having to sign up for a Paypal account.


I feel uncomfortable about paying online using my credit card. How can I be sure your site is secure?

We have our entire site in https to make sure your information is secure. Https differs from http in the sense that it encrypts the communication from our servers to your computer using a SSL Certificate.


Where do you ship to?

Currently we only ship to the U.S. and Canada. We are currently working on expanding where we can ship the kit.

If you are interesting in helping distribute the kit contact us at customer-support@joeballcompany.com.


Why do you only provide UPS ground as the only shipping option?

We ship everything by ground because of the acetone and 70% isopropyl alcohol in the kit. The handling costs for shipping these materials by air is $50 extra. We have chosen not to provide this as an option because these extra costs seem to be excessive. If you think the costs are reasonable and would like us to provide this option, please contact us at customer-support@joeballcompany.com.


Can you answer my medical questions?

No. We are not doctors and cannot give out medical advice. If you have any medical questions regarding the test you can email Dr. Navarro at efnavmed@gmail.com , or your regular physician.